FAQ

1) How can I get in touch with your customer service team?

For any customer service inquiries, please reach out to us via email at

2) I have sent an email to your customer service team. When can I expect a response?

Our customer service team strives to reply to all emails within 24-48 hours

3) How much time does shipping usually take?

All orders are dispatched within 1-3 days from our warehouse after receiving the order. Shipping typically takes 2-4 days, depending on your location and the shipping option chosen. Please note that fulfillment and shipping times may vary based on your location and may be longer during public holidays and peak periods.

4) We offer a fast delivery option for these two locations?

Vishakhapatnam Urban and Srikakulam Urban Areas.

5) Do you provide returns and refunds?

For more details, please refer to our Product Return and Refund Policy.

6) If I receive a damaged product, what should I do?

Please email with your order number, along with a video and photos of the issue. The images/videos must clearly show that the product is unused and has all tags intact.

7) Are customs duties and taxes included in the product price?

Additional charges such as import taxes, duties, and related customs fees, if applicable, are determined and charged by the customs office of the destination country. These costs are not included in the payments made to us. For more details, please contact your local customs office directly.

8) Do you provide any discounts or promotions?

Yes, we offer discounts and promotions. Be sure to sign up for our email list to stay updated on special offers.

9) Why is my tracking status not updating?

No worries! Your tracking status may take up to 24 hours to update from the pre-shipment status.

10) Can I modify or cancel my order?

Please contact our team immediately if you need to modify or cancel your order. However, once the order has left our warehouse, we are unable to make any changes or cancellations.