Payment And Refund Policy

At Rustic Ruchulu, we prioritize offering a seamless and secure payment experience for our customers. Please review the details of our Payments, Refunds, and Cancellations Policy for more information. 

1. Payments

1.1 Accepted Payment Methods

We offer a variety of payment options to ensure convenience and flexibility for our customers:

Credit/Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, and American Express, for secure and hassle-free transactions.

Online Banking: Payments can be made directly through net banking, available for major Indian banks.

UPI (Unified Payments Interface): Enjoy instant and seamless payments via UPI.

Mobile Wallets: We support payments through popular mobile wallets such as Paytm and Mobikwik , where available.

1.2 Payment Security

At Rustic Ruchulu, we prioritize the safety of your transactions and ensure a secure payment experience.

Secure Encryption: All payments are processed through encrypted and secure payment gateways to protect your sensitive information.

PCI-DSS Compliance: Our payment system follows PCI-DSS standards to ensure the highest level of security for card transactions.

Fraud Protection: We use advanced fraud detection tools to safeguard against unauthorized transactions.

No Storage of Payment Details: We do not store your credit/debit card details, ensuring your financial information remains confidential.

Your security is our top priority. If you experience any payment-related issues, please contact our support team for assistance.

1.3 Payment Confirmation

Once your payment is successfully processed, you will receive an email confirmation with your order details and payment receipt.

Instant Notification: An automatic confirmation email will be sent to your registered email address.

Order Tracking: The email will include your order number and tracking information once your order is dispatched.

Verification Process: In case of any discrepancies, our team may contact you to verify payment details before processing the order.

If you do not receive a confirmation email within 24 hours, please reach out to our customer service team for assistance.

1.4 Currency

All transactions on our website are processed in the currency displayed at checkout. Please note the following:

Default Currency: Prices are listed in the default currency based on your location.

International Payments: If you are purchasing from a different country, your bank may apply exchange rates and additional fees.

Bank Charges: Any currency conversion fees or international transaction charges are determined by your bank or payment provider.

For more details on currency and payment options, please contact your bank or our support team.

2. Refunds Policy

At Rustic Ruchulu, we strive to ensure customer satisfaction. Please review our refund policy below:

Eligibility for Refunds: Refunds are applicable only for damaged, defective, or incorrect items. Proof in the form of photos/videos must be provided.

Refund Process: Once your request is approved, refunds will be processed to your original payment method within 5-7 business days.

Non-Refundable Items: Certain items, such as perishable goods or customized products, may not be eligible for refunds.

Late or Missing Refunds: If you haven’t received your refund within the expected timeframe, please check with your bank or payment provider before contacting our support team.

For any refund-related queries, please reach out to our customer service team. if iteam's send to warehouse(send back) delivery charge's are not refunded.

2.1 Non-Refundable Situations

Refunds will not be issued in the following cases:

Change of Mind: We do not offer refunds for orders canceled due to a change of mind after the order has been processed or shipped.

Incorrect Address: If the order is undelivered due to an incorrect or incomplete shipping address provided by the customer.

Failed Delivery Attempts: If the package is returned due to multiple failed delivery attempts by the courier.

Used or Damaged Products: Refunds will not be processed for products that have been used, damaged after delivery, or are missing original packaging and tags.

Non-Returnable Items: Certain items, such as perishable goods, customized products, or gift cards, are not eligible for refunds.

Delayed Deliveries: Refunds will not be provided for orders delayed due to unforeseen circumstances such as weather conditions, customs delays, or courier service disruptions.

For any concerns regarding refunds, please contact our customer service team.

2.2 Cancellations Policy

At Rustic Ruchulu, we understand that plans may change. Please review our cancellation policy below:

Order Modifications & Cancellations: If you need to modify or cancel your order, please contact us immediately.

Cancellation Before Dispatch: Orders can only be canceled before they are dispatched from our warehouse. Once shipped, cancellations are not possible.

Refund for Canceled Orders: If your cancellation request is approved before dispatch, a full refund will be issued to your original payment method within 5-7 business days.

Non-Cancellable Orders: Customized or perishable items cannot be canceled once the order is placed.

For urgent cancellation requests, please reach out to our customer service team as soon as possible.

2.3 Order Cancellation by Us

In certain situations, Rustic Ruchulu may need to cancel an order. Below are some reasons why this may occur:

Stock Unavailability: If the product is out of stock or discontinued.

Payment Issues: If there is a payment failure, incomplete transaction, or suspected fraudulent activity.

Incorrect Pricing or Information: If an error is found in product pricing, description, or promotional details.

Shipping Restrictions: If delivery is not possible to the provided address due to location restrictions.

Policy Violations: If the order does not comply with our terms and conditions.

If your order is canceled by us, you will be notified via email, and a full refund will be processed to your original payment method. If you have any questions, please contact our customer support team.