Cancellation Policy

At Rustic Ruchulu, we are committed to delivering excellent service and ensuring customer satisfaction. We understand that sometimes you may need to cancel an order. Please read our cancellation policy carefully below:

Order Cancellation Window: You may cancel your order within 1 hour of placing it. Cancellation requests made after this period may not be accepted.

Cancellation Process: To cancel your order, please reach out to our customer support team via https://rusticruchulu.com/contactUs.aspx. Provide your order details, including the order number, and request cancellation. Our support team will assist you through the cancellation procedure.

Refund Policy: If your cancellation request is made within the allowed time frame, we will process a refund to your original payment method. The refunded amount will cover the total price paid for the canceled item(s), including any applicable taxes and shipping fees. Please allow up to 7 business days for the refund to appear in your account, depending on your bank or payment provider.

Non-Cancellable Items: Some products may not be eligible for cancellation due to their nature or customization. This includes, but is not limited to, personalized items, made-to-order products, and perishable goods. Please review the product description or contact our customer support before placing your order for more details.

Cancellation after Shipment: Once an order has been shipped, cancellation is no longer possible. Please refer to our Returns and Refunds policy for further information.

Changes to Cancellation Policy: We reserve the right to update or modify this cancellation policy at any time. Changes will take effect immediately upon being posted on our website. It is your responsibility to review the policy regularly for any updates.

We encourage you to review this cancellation policy before placing your order to avoid any confusion or inconvenience. By placing an order, you agree to comply with the terms and conditions outlined here.

If you have any questions or need further assistance, please don’t hesitate to contact our customer support team.

Refund Policy

Does Rustic Ruchulu provide returns and refunds on its products?

Due to the nature of our products, we offer only product exchanges and do not provide returns or refunds.

If you receive a damaged or incorrect product, please take clear videos and pictures of the product and contact us at Rusticruchulu within 1 day of receiving your order.

The videos and pictures must clearly show that the product is unopened and that all original packaging is intact.

All exchanges will be processed only after our team receives and inspects the images and videos to confirm they meet the eligibility criteria mentioned above.

Non-Refundable Situations

Refunds will not be issued in the following cases:

Change of Mind: We do not offer refunds for orders canceled due to a change of mind after the order has been processed or shipped.

Incorrect Address: If the order is undelivered due to an incorrect or incomplete shipping address provided by the customer.

Failed Delivery Attempts: If the package is returned due to multiple failed delivery attempts by the courier.

Used or Damaged Products: Refunds will not be processed for products that have been used, damaged after delivery, or are missing original packaging and tags.

Non-Returnable Items: Certain items, such as perishable goods, customized products, or gift cards, are not eligible for refunds.

Delayed Deliveries: Refunds will not be provided for orders delayed due to unforeseen circumstances such as weather conditions, customs delays, or courier service disruptions.

For any concerns regarding refunds, please contact our customer service team.

If you have any further questions or need assistance, please feel free to contact us.